Question 1

What is Social Lancer?

Accepted Answer

Social Lancer is an online marketplace where brands find and hire content creators and freelancers. Brands can search creator profiles, post projects for creators to bid on, order fixed-price services such as UGC videos or editing, and manage the work and messages in one place.

Question 2

How do I get started on Social Lancer?

Accepted Answer

Create a free account and choose whether you're a brand or a creator. Brands can browse creators and services right away; creators complete a profile, list services and bid on projects.

Question 3

How much does Social Lancer cost?

Accepted Answer

Creating an account, building a creator profile and browsing are free. Brands need a paid plan to start conversations with creators; see the Pricing page for current plans.

Question 4

How do payments work?

Accepted Answer

Online payments are launching soon. Until then, orders and project milestones run in test mode and no money is charged or paid out through Social Lancer. When payments go live, buyers will pay by card or PayPal at checkout.

Question 5

How do projects and proposals work?

Accepted Answer

A brand posts a project with a budget. Freelancers send one proposal each while the project is open. The brand awards one proposal, which hires that freelancer, and the two agree milestones for the work.

Question 6

How do service orders work?

Accepted Answer

Sellers offer services in Basic, Standard and Premium packages with a price, delivery time and number of revisions. After ordering, the buyer sends requirements, the seller delivers, and the buyer accepts or asks for a revision, then can leave a review.

Question 7

How do I report a user or inappropriate content?

Accepted Answer

Use the Report button on the person's profile or in your message thread, choose a reason, and our team will review it.

Question 8

I forgot my password. How do I reset it?

Accepted Answer

On the sign-in page choose 'Forgot password' and we'll email you a secure reset link. If it doesn't arrive within a few minutes, check your spam folder or contact us using the form on this page.

Question 9

How do I stop email notifications?

Accepted Answer

Open Notifications from your account menu to turn each type of email on or off, or use the Unsubscribe link at the bottom of any notification email. Security and account emails are always sent.

Question 10

How do I delete my account?

Accepted Answer

Contact us using the form on this page. We'll delete your account and the data tied to it as described in our Privacy Policy.

Question 11

Is my data secure?

Accepted Answer

Yes. All traffic is encrypted, passwords are stored as secure hashes, and database access is restricted so people can only see data they're allowed to see. Your email address is never shown to other users.

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